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Oki C9655 colour A3 laser printer with repeating cyan marks on the prints, the issue was caused by the photoconductor unit also known as the drum unit, this had a score mark on the shiny surface and it was causing the drum to pick up excess toner on every turn, The Oki part number...

HP Pagepro 452 in Leeds, West Yorkshire with random paper jams from the main paper cassette, this was caused by a worn paper feed kit, the separation pad assembly had worn down on one side and this was causing the paper jams, HP produce a paper feed kit assembly, part number CN598-67018 and in this...

Kyocera FS-3920 laser printer with marks on the prints, lines going down the whole page and repeat marks also, this was caused by the charge roller on the drum unit, this needed removing and cleaning with alcohol, the cleaning roller was also cleaned, the prints are perfect on this machine even...

Fellowes 325ci shredder with the red attention light flashing, the paper sensors required cleaning both in the main paper feed section and the CD shredding area, a strip down and clean of the optical sensors got the shredder working again. Fellowes shredder service and support Use the...

Case Study: Fixing a Canon Pixma G3500 Waste Ink Error at 6K Prints Machine Profile: Canon Pixma G3500 MegaTank Inkjet Printer Total Page Count: 6,000 prints Reported Fault: Control panel displaying "Waste Ink Counter Near Full" / Canon Error Code B500 The Problem: Although the Canon...

HP Designjet T520 plotter with the display stating "There is a problem with the printer or ink system, turn off, then on, if problem persists contact HP" This fault is usually down to either a faulty cartridge or a faulty printhead assembly, start by taking the ink cartridges out and visually...